You can return all items purchased from our online shop within (14) days of the delivery date.
If for any reason you decide to return the purchased items, follow the instructions to proceed with the return:
1. Fill out the form at the bottom of the page.
2. Wait for the approval confirmation. You will receive an email with the instructions for shipping. In addition to home collection, you can choose the drop-off option: you can take the goods to be returned to any GLS or GLS Shop location.
3. The Products must be returned in their original condition, unaltered, unused, intact, in their original packaging and with the original labels and tags attached together with all accessories and related documents (for example, instruction booklet, Product certificates and so on) and with the packaging intact.
4. Once we receive your items at our warehouse, we will process the return. Once we have authorised the refund, it will still need to be processed by your bank. The time it takes varies depending on the bank and the payment method used, but can be estimated at around 14 days. The refund will be made to the same payment method you used. The full amount paid will be refunded, including shipping costs.
